1. Platform and Service Fees
Otterkin charges the following fees in connection with Commissions:
- Artist Service Fee: A 17.5% commission is deducted from the total artwork value, applied proportionally across instalments.
- Patron Levy: A 3.5% fee is added to each payment made by the Patron toward the value of the artwork.
- VAT: A 20% VAT fee is added to each payment by the Patron toward the value of the artwork.
These fees are automatically calculated and either deducted (in the case of Artists) or added (in the case of Patrons) at the time of each payment.
2. Authorisation of Deductions
By using Otterkin’s platform, Users expressly authorise Otterkin to:
- Deduct applicable Service Fees and Levies from all Commission-related payments;
- Process and manage payments using Stripe Connect in accordance with Otterkin’s Terms of Service and Escrow Instructions;
- Disburse net funds (after deductions) to the Artist upon completion of each Commission milestone or final delivery, as agreed.
3. Stripe Payment Processing and Consent
Otterkin uses Stripe Connect to process payments securely. By initiating or accepting a Commission, all Users agree to:
- The handling of their payment and banking information by Stripe, under the terms of the Stripe Services Agreement and Stripe’s Privacy Policy;
- Authorise Stripe and Otterkin to initiate debit and credit entries to their designated accounts for the purposes of fulfilling Commission-related transactions;
- Accept that Otterkin is not responsible for delays, errors, or payment issues resulting from Stripe or associated financial institutions.
4. Non-Refundable Fees
Otterkin’s platform fees and Patron levies are non-refundable, except as required by law or as explicitly stated in our Dispute Resolution Policy.